Privacy policy

Last updated: May 2026

This Privacy Policy describes how PuzzlePort ("we," "us," "our") collects, uses, and shares personal data when you visit our website, make a purchase, or otherwise communicate with us (collectively, the "Services").

Please read this policy carefully before using our website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be published on this page.

What Personal Data We Collect

1. Information You Provide Directly

  • Contact data: name, billing and shipping address, email address, phone number
  • Order data: purchased products, payment confirmation, shipping information
  • Account information: username, encrypted password
  • Communications: inquiries submitted to our customer service team

2. Automatically Collected Information

  • Device and browser information
  • IP address
  • Usage and interaction data
  • Cookies and similar technologies

3. Information from Third Parties

  • Payment and shipping service providers
  • Marketing and analytics partners
  • Shopify as our technical e-commerce platform

How We Use Your Personal Data

We use your personal data for the following purposes:

  • Processing orders and payments
  • Arranging shipping, returns, and refunds
  • Providing customer service
  • Improving our website and services
  • Marketing and advertising (within the limits permitted by law)
  • Security and fraud prevention
  • Fulfilling legal obligations

Cookies & Tracking Technologies

We use cookies and similar technologies to ensure site functionality, analyze usage statistics, and personalize content and advertising. You can manage or disable cookies through your browser settings or our cookie banner. Please note that disabling cookies may affect site functionality.

Sharing of Personal Data

We share personal data only where necessary, including with:

  • Service providers (e.g., payment processing, shipping, IT, analytics)
  • Shopify, as our hosting and e-commerce platform
  • Marketing and advertising partners
  • Authorities, where required by law

We do not sell your personal data.

Shopify

Our store is powered by Shopify Inc. Shopify processes personal data in order to provide and improve its services. For more information, see Shopify's Privacy Policy at https://privacy.shopify.com.

International Data Transfers

Your personal data may be processed outside your country of residence. Where required, we ensure appropriate safeguards are in place, such as standard contractual clauses or applicable data privacy frameworks.

Children's Data

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from persons under 13 years of age.

Data Security & Retention

  • We implement technical and organizational security measures to protect your data.
  • Personal data is retained only for as long as necessary for the stated purposes or as required by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Restrict or object to processing of your data
  • Request data portability
  • Withdraw any previously given consent
  • Lodge a complaint with a data protection authority

California residents (CCPA/CPRA): You have the right to know, delete, opt out of sale/sharing, and limit use of sensitive personal information.

To exercise any of these rights, please contact us using the details below. We may request additional information to verify your identity.

Marketing Communications

You can unsubscribe from marketing emails at any time via the unsubscribe link in our emails or by contacting us directly. Transactional emails (e.g., order confirmations) are not affected.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for their content or privacy practices.

Contact

Data controller for the purposes of applicable privacy laws:

PuzzlePort
2844 Countrybrook Dr #J11
Palm Harbor, FL 34684
United States

Relevant Authorities

United States: Federal Trade Commission (FTC) — https://www.ftc.gov. California residents may also contact the California Privacy Protection Agency (CPPA).